At Youncla, we’re committed to getting your fitness apparel to you quickly and efficiently, no matter where you are in the world. This Shipping Policy outlines our shipping timelines, delivery options, costs, and other important details to help you understand how your order will reach you. By placing an order on our website (the “Site”), you agree to the terms of this Shipping Policy, along with our Terms of Purchase and Privacy Policy.

1. Order Processing Time

Before your order ships, we need to process and prepare it for delivery. Our standard order processing time is 1-3 business days from the moment you receive your Order Confirmation email (sent once we’ve verified your payment and confirmed product availability).

Please note:

  • Business days exclude weekends (Saturday and Sunday) and major holidays (e.g., Christmas Day, New Year’s Day, Thanksgiving Day in the U.S.).
  • During peak periods (e.g., Black Friday, Cyber Monday, holiday sales), processing times may be extended by 1-2 business days due to higher order volume. We’ll notify you via email if there’s a significant delay in processing your order.
  • Custom or personalized products (if available) may require additional processing time—this will be clearly stated on the product page at the time of purchase.

2. Shipping Timelines and Delivery Estimates

Once your order is processed and shipped, the estimated delivery time is 6-12 business days, regardless of your location (domestic or international). This timeline begins on the day your order is shipped (not the day you placed the order) and is based on standard shipping methods.

2.1 Domestic Shipping (United States)

For orders shipping within the United States:

  • Delivery typically takes 6-10 business days after shipment.
  • We partner with trusted carriers such as USPS, UPS, and FedEx to ensure reliable delivery.
  • Remote or rural areas may experience slightly longer delivery times (up to 12 business days) due to limited carrier service.

2.2 International Shipping

For orders shipping outside the United States:

  • Delivery typically takes 8-12 business days after shipment, depending on your country’s customs processing and local carrier efficiency.
  • We work with international carriers like DHL, FedEx International, and USPS International to deliver orders globally.
  • Customs clearance: International orders may be subject to inspection by your country’s customs authorities, which can cause delays beyond our control. Customs processing times vary by country and can add 1-3 business days (or longer in some cases) to the delivery timeline. Youncla is not responsible for customs delays.

3. Shipping Costs: Global Free Shipping

We’re proud to offer free global shipping on all orders—no minimum purchase requirement, no hidden fees, and no exceptions. This includes:

  • Domestic orders (within the United States)
  • International orders (to all countries where we ship—see Section 6 for excluded regions)
  • No additional charges for overweight or multiple-item orders (e.g., ordering 5 leggings or a mix of tops and jackets still qualifies for free shipping)

You will never be asked to pay for shipping at checkout—this cost is fully covered by Youncla.

4. Order Tracking

Once your order is shipped, we’ll send you a Shipping Confirmation email containing:

  • A unique tracking number
  • A direct link to the carrier’s website (e.g., USPS Tracking, DHL Track & Trace) where you can monitor your order’s status
  • The carrier’s name and estimated delivery date

How to Track Your Order:

  1. Click the tracking link in your Shipping Confirmation email.
  2. Enter your tracking number on the carrier’s website.
  3. View real-time updates on your package’s location, including when it leaves our warehouse, arrives at a regional sorting facility, clears customs (for international orders), and is out for delivery.

Important notes about tracking:

  • It may take 24-48 hours for the carrier to update the tracking information after your order is shipped. If the tracking link shows “no information found” immediately after receiving the Shipping Confirmation, please check back later.
  • For international orders, tracking updates may be less frequent once the package enters your country—this is due to differences in tracking systems between international and local carriers.
  • If your tracking information hasn’t updated in 5 or more business days, contact our customer service team at [email protected] with your order number and tracking number, and we’ll assist you in locating your package.

5. Shipping Address Requirements

To ensure your order is delivered correctly and on time, please provide a complete, accurate, and up-to-date shipping address at checkout. This includes:

  • Full street address (no PO boxes, unless explicitly allowed for your country—see below)
  • Apartment number, suite number, or unit number (if applicable)
  • City, state/province, and postal/zip code (double-check for typos!)
  • Country
  • Valid phone number (for carrier to contact you if there’s a delivery issue)

Important Address Notes:

  • PO boxes: We cannot ship to PO boxes in most countries, as our carriers require a physical address for delivery. If you provide a PO box and we’re unable to ship to it, we’ll contact you via email to request a physical address—this may delay your order.
  • Military addresses (APO/FPO): We do ship to APO/FPO addresses for U.S. military personnel. Delivery times to APO/FPO addresses may be extended to 12-15 business days due to military mail processing.
  • Address changes: If you need to change your shipping address after placing an order, contact our customer service team at [email protected] within 24 hours of placing the order. We cannot guarantee address changes once the order has been processed or shipped—if the package is delivered to the original address, Youncla is not responsible for retrieving or re-shipping it.

6. Shipping Restrictions and Excluded Regions

While we offer global shipping, there are a few regions where we cannot currently deliver orders due to logistical constraints, customs regulations, or carrier limitations. These excluded regions include:

  • Countries under international trade sanctions (e.g., as designated by the U.S. Office of Foreign Assets Control)
  • Remote island territories with no regular carrier service
  • Regions with ongoing political instability or conflict (we’ll update this list as conditions change)

If you attempt to place an order to an excluded region, you’ll receive a notification at checkout, and your order will not be processed. If you’re unsure whether we ship to your country, contact us at [email protected] before placing your order.

7. Missing, Lost, or Damaged Packages

7.1 Missing Packages (Tracking Shows Delivered, But You Haven’t Received It)

If your tracking information shows “Delivered” but you haven’t received your package:

  • Check with household members, neighbors, or building management (e.g., front desk, mailroom) to see if someone accepted the package on your behalf.
  • Look for delivery notes: Carriers often leave a note indicating where the package was left (e.g., porch, garage, side door).
  • Contact the carrier directly using the tracking number—they can provide details about the delivery location and recipient (if signed for).
  • If you still can’t locate the package, contact our customer service team at [email protected] within 3 business days of the “Delivered” status. We’ll work with the carrier to investigate and, if necessary, arrange for a replacement or full refund.

7.2 Lost Packages (Tracking Shows No Progress for 7+ Days)

If your tracking information hasn’t updated in 7 or more business days (domestic) or 10 or more business days (international), your package may be lost in transit:

  • Contact our customer service team with your order number and tracking number.
  • We’ll initiate a missing package investigation with the carrier. This process typically takes 3-5 business days.
  • If the carrier confirms the package is lost, we’ll send you a replacement order at no cost or process a full refund—you can choose either option.

7.3 Damaged Packages

If your package arrives damaged (e.g., torn box, crushed items) or the products inside are damaged:

  • Take photos of the damaged package and the damaged products (include close-ups of any tears, stains, or defects).
  • Contact our customer service team at [email protected] within 3 business days of delivery, including your order number and the photos.
  • We’ll arrange for a free return of the damaged items (if needed) and send you a replacement or process a full refund—no additional cost to you.

8. Undelivered Orders and Returns to Sender

Orders may be returned to Youncla by the carrier if:

  • The shipping address is incomplete or incorrect (e.g., missing apartment number, wrong zip code).
  • The recipient is unavailable to accept delivery after multiple attempts (carriers typically attempt delivery 2-3 times before returning the package).
  • The package is unclaimed at a carrier facility (carriers hold packages for 5-7 days before returning them).

If your order is returned to us:

  • We’ll notify you via email once we receive the returned package.
  • You can choose to have the order re-shipped to a corrected address (we’ll cover the re-shipping cost) or receive a full refund.
  • If we don’t hear from you within 14 days of sending the notification, we’ll automatically process a full refund to your original payment method.

9. Shipping to Multiple Addresses

Currently, we only support shipping to one address per order. If you need to send products to multiple addresses (e.g., gifts for family members in different locations), you’ll need to place a separate order for each address. Each order will still qualify for free shipping, regardless of the number of orders you place.

10. Contact Us

If you have questions about this Shipping Policy, need help tracking your order, or have concerns about a delayed, missing, or damaged package, please contact our customer service team at [email protected]. We aim to respond to all shipping-related inquiries within 1-2 business days and resolve issues as quickly as possible.

This Shipping Policy is subject to change without prior notice. Any updates will be posted on this page, and the effective date will be indicated at the top. Your continued use of our Site after changes are made constitutes your acceptance of the updated policy.