At Youncla, we want you to be fully satisfied with your fitness apparel purchase. This Refund Policy outlines the terms and conditions for requesting a refund, including eligibility requirements, the refund process, and important exceptions. By placing an order on our website (the “Site”), you agree to comply with this Refund Policy, as well as our Terms of Purchase and Privacy Policy.

1. Refund Eligibility

To qualify for a refund, your return must meet all of the following criteria:

  • Timeframe: The request for a refund must be initiated within 60 days from the date of delivery of your order. Requests made after this period will not be accepted, unless required by applicable law.
  • Product Condition: The product(s) being returned must be in their original, unused, and unwashed condition. This includes:
  • All original tags, labels, and packaging intact (e.g., plastic wrappers, hangtags, brand stickers).
  • No signs of wear, damage, stains, or alterations (e.g., cuts, repairs, custom modifications).
  • For fitness apparel (e.g., leggings, tops, jackets), the product must not have been worn during workouts or any physical activity.
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order number (found in your Order Confirmation email) or a copy of your receipt.
  • Excluded Products: The following products are not eligible for refunds unless they are defective or damaged upon delivery:
  • Personalized or custom-made products (e.g., items with custom prints, monograms, or size adjustments requested by you).
  • Products marked as “Final Sale” or “Non-Returnable” on the product page at the time of purchase.

2. Refund Process

Follow these steps to request a refund:

2.1 Initiate the Refund Request

  • Contact our customer service team at [email protected] to start your refund request. Include the following information in your email:
  • Your full name and the email address associated with your order.
  • Your unique order number.
  • The name(s) and size(s) of the product(s) you wish to return for a refund.
  • A brief explanation of why you are requesting a refund (e.g., size mismatch, change of mind, defective product).
  • For defective or damaged products: Attach clear photos or videos showing the issue (e.g., torn fabric, broken zippers, incorrect sizing) to help us assess your request.

2.2 Receive Return Authorization

  • Our customer service team will review your request within 1-2 business days. If your refund is approved, we will send you a Return Merchandise Authorization (RMA) number and a detailed return shipping label (if applicable) via email.
  • The RMA number is mandatory for processing your refund. Write the RMA number clearly on the outside of your return package—packages without a valid RMA number will be rejected and returned to you.

2.3 Ship the Return Package

  • Package the eligible product(s) securely to prevent damage during transit. Include any original accessories (e.g., drawstrings, care cards) that came with the product.
  • Attach the return shipping label (provided by Youncla) to the package. If you are returning a defective or damaged product (due to our error), we will cover all return shipping costs—no additional fees will be charged to you. For other refund requests (e.g., size mismatch, change of mind), you will be responsible for the cost of return shipping, unless required by applicable law.
  • Use a trackable shipping method (e.g., USPS, UPS, DHL) to send the package to the return address provided in the RMA email. Keep the tracking number for your records—this will help you and our team monitor the package’s delivery status.

2.4 Process the Refund

  • Once we receive your return package at our warehouse, our team will inspect the product(s) to verify they meet the refund eligibility criteria (Section 1). This inspection typically takes 2-3 business days.
  • If the inspection is successful (product(s) are eligible), we will initiate the refund to the original payment method used for the purchase (e.g., credit card, debit card, PayPal).
  • Refunds take 5-10 business days to reflect in your account. The exact timing may vary depending on your financial institution or payment provider—some banks may take additional time to process the refund.

3. Refund Exceptions and Special Cases

3.1 Defective or Damaged Products

  • If you receive a product that is defective, damaged, or not as described (e.g., wrong color, wrong size, missing parts) upon delivery, please contact us within 7 days of delivery. We will:
  • Cover all return shipping costs.
  • Process a full refund to your original payment method, or send you a replacement product (if available) at no additional cost—you can choose either option.
  • To qualify for this exception, you must provide photos/videos of the defective/damaged product and the original packaging (if the damage occurred during shipping).

3.2 Incorrect or Missing Products

  • If we send you the wrong product (e.g., you ordered a small black leggings but received a medium gray one) or if an item is missing from your order, contact us within 7 days of delivery. We will:
  • Arrange for the incorrect product to be returned to us for free.
  • Either send the correct product to you at no cost or process a full refund for the missing/incorrect item.

3.3 Cancelled Orders

  • If you cancel an order before it is shipped, we will process a full refund within 5-10 business days. To cancel an order, contact us at [email protected] with your order number.
  • If you cancel an order after it has been shipped, you will need to follow the standard refund process (Section 2) once you receive the package. Return shipping costs will apply unless the cancellation is due to an error on our part.

3.4 International Orders

  • For international orders, the 60-day refund timeframe and eligibility criteria (Section 1) still apply. However, note that:
  • International return shipping may take longer to reach our warehouse—we recommend initiating your refund request as soon as possible.
  • We are not responsible for delays or additional fees caused by customs processing (e.g., import duties, taxes) for return shipments. These fees (if any) will be deducted from your refund amount, unless the return is due to our error.

4. Important Notes

  • Partial Refunds: In some cases, we may issue a partial refund (instead of a full refund) if:
  • The product is returned with missing tags or original packaging (but is still unused/unwashed).
  • The product has minor signs of wear that do not affect its functionality (e.g., a small crease from storage).
  • You return only part of an order (e.g., 2 out of 3 items purchased)—the refund will be calculated based on the price of the returned items, minus any applicable shipping costs (if you are responsible for return shipping).
  • Refund for Gift Purchases: If you received a Youncla product as a gift and wish to request a refund, you will need the original order number (provided by the gift giver) and proof of delivery. Refunds for gift purchases will be issued to the original purchaser’s payment method, unless the gift giver agrees to a refund to your payment method.
  • No Cash Refunds: All refunds are processed to the original payment method—we do not offer cash refunds, store credit, or gift cards unless required by applicable law.

5. Contact Us

If you have questions about this Refund Policy, need help initiating a refund, or want to follow up on a pending refund, please contact our customer service team at [email protected]. We aim to respond to all refund-related inquiries within 1-2 business days and resolve issues as quickly as possible.

This Refund Policy is subject to change without prior notice. Any updates will be posted on this page, and the effective date will be indicated at the top. Your continued use of our Site after changes are made constitutes your acceptance of the updated policy.